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Is VirusArrest compatible with my version of Outlook?
VirusArrest is designed to actively monitor and protect these email
applications:
- Microsoft Outlook 2000
- Microsoft Outlook 2000 SP1
- Microsoft Outlook 2000 SP2
- Microsoft Outlook XP
- Microsoft Outlook XP SP1
VirusArrest currently does not support Outlook Express or other email
applications.
Is VirusArrest compatible with Outlook Security Patches?
Microsoft Outlook 2000 SP2 or later block certain file
attachments that Microsoft has deemed as having potential security risks.
For this reason, some have chosen not to upgrade to the latest service
release or version of Microsoft Outlook. With VirusArrest, you can keep your
older version of Outlook (Outlook
2000 or SP1)
but have added protection against possible malicious email attachments.
VirusArrest also protects Outlook 2002 and Outlook 2003 users by
providing an extra layer of security to all outbound messages containing
attachments. VirusArrest adds an important and cost-effective and layer of
Defense in Depth to your secure infrastructure..
VirusArrest is completely compatible with custom
security rules often used in Microsoft Exchange Server environments.
If you've customized the list
of Level 1 and Level 2 attachments, we HIGHLY recommend the use of VirusArrest.
Isn't anti-virus software enough to protect me?
Good anti-virus software is essential in protecting your systems and
data from malicious viruses, worms, and trojans. However, given the latest
trends in virus propagation, there is often too much time from when
the fast-spreading virus is launched and the time when new virus definition
files and/or patches are released by the vendor and installed on your personal or corporate
PC. VirusArrest was designed to not only cover this time gap, but to add an
extra layer of protection against known viruses and worms.
See
http://www.sarc.com/avcenter/security/SymantecAdvisories.html for recent
exploits of Norton anti-virus.
Can VirusArrest be disabled by a virus or worm?
Some email viruses and worms may attempt to unload any Outlook COM add-ins before
trying to exploit your address book and sending messages on your behalf.
VirusArrest alerts the user if it detects Outlook attempting to unload it
from memory. VirusArrest cannot be unloaded without user
intervention.
Can you recommend tips to protect against these email viruses and
worms?
- Viruses are frequently spread via email by attached files. Avoid
opening unexpected attachments, even from people you know.
- Use caution when downloading files or programs from the Internet.
Viruses and worms are often spread by infected programs such as
animations, games, and novelty applications.
- Some anti-virus software provides automatic updates of virus
definitions. Always keep your software updated to detect the latest
viruses.
How do I Purchase VirusArrest?
You may purchase VirusArrest from the Product
Information page.
How do I Install VirusArrest?
It is recommended that you close Microsoft Outlook before you install
VirusArrest. If Outlook is running when you install VirusArrest, you MUST restart Outlook
before the
security add-in is enabled.
1. Double-click the downloaded file on your local hard disk. This will
launch the self-Extractor.
2. Extract the setup files to a temporary location on your local hard disk.
3. Navigate to the extraction folder and double-click Setup.exe.
4. Follow the on-screen instructions to finish installation.
How do I Un-install VirusArrest?
It is recommended that you close Microsoft Outlook before you
un-install VirusArrest.
1. From the Start menu click Start, Settings, Control Panel.
2. Click Add/Remove Programs.
3. Choose VirusArrest Security Addin for Microsoft Outlook.
4. Choose Remove.
To uninstall manually, Go under Tools, Options, Other, Advanced, COM Add-ins,
and remove
VirusArrest from the list. You may then delete the \Program Files\VirusArrest
folder.
How do we contact the makers of VirusArrest if we have a question?
If you do not find an answer on our website, you may
contact us at this link. Please include:
- The problem and how it can be reproduced (if applicable)
- The product version number
- Your operating system (95, 98, 2000, NT, ME, XP)
What if I want to return the software for a refund?
Due to the high cost of charge-backs and the inability to "get back"
software, we do not offer refunds. Therefore, all sales are final. If you
wish, you may download an evaluation version of the
product prior to purchase.
What if I want the software shipped instead of downloading it?
We currently do not physically ship any materials. All products are
downloaded electronically, either at the time of transaction or after
academic pricing is verified for educational institutions. In the latter
case, an email will be sent with either download instructions or the program
file itself.
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